• National shipping: 2/3 business days (Spain and Portugal)
• Shipping to Europe: 4/5 business days
• International shipping: 5/11 business days
  
  

Sometimes, shipments to countries outside the EU may incur additional fees and taxes; in this case, it will be the responsibility of the buyer.

For any questions, contact us.

The goal of TWOJEYS is to ensure the full satisfaction of its customers.

If you are not completely satisfied with your purchase, you can return your item(s) using one of the following 3 options.

To return an item, the following conditions must be met:

• Returns must be made within 14 business days from the delivery date.
• The returned items must be unused and complete.
• Customers will not receive a refund for the initial shipping costs.

For more details, click here.

1. Proper Storage is Key
Begin by ensuring your TWOJEYS pieces are stored with care. Choose a cool, dry spot away from sunlight which can fade and damage materials over time. Individual storage solutions such as anti-tarnish bags, dedicated jewelry compartments, or soft-lined boxes will prevent scratches and tarnishing. For pieces with delicate chains or intricate designs, hang them or lay them flat to maintain their shape and prevent tangling.

2. Routine Cleaning for Lasting Shine
Keeping your jewelry, especially our sterling silver chains, shining requires a regular cleaning routine. Sterling silver is known for its tendency to tarnish over time when exposed to air, moisture, sweat, etc but it can be returned to its original shiny state with proper cleaning. After wearing, gently wipe your pieces with a soft, lint-free cloth to remove oils and residues. For a deeper clean, use the TwoJeys Cleaning Kit, designed specifically for our jewelry. This kit includes a gentle cleaning solution and a soft-bristled brush suitable for detailed areas, along with a specialized cloth for drying and polishing. The cleaning kit is particularly effective on sterling silver, ensuring it regains its shine with each clean. Follow the instructions provided with the kit to ensure optimal care. Ensure jewelry is completely dry before storing.

3. Shield from Harmful Chemicals
Exposure to chemicals can significantly compromise the integrity of your jewelry. It is advisable to remove jewelry prior to swimming, bathing, or engaging in activities where they may come into contact with chemicals such as chlorine, perfumes, hair sprays, and cosmetics. This preventative measure helps maintain the original luster and prevents damage to metal surfaces and gemstones.

4. Care During Physical Activities
To avoid accidental damage, it is prudent to remove your TWOJEYS jewelry during physical activities. Sports, fitness activities, or manual tasks can expose your pieces to risks of knocks, scratches, or other damage. By removing jewelry beforehand, you safeguard against unnecessary wear and tear.

Adhering to these care guidelines will ensure your TWOJEYS jewelry remains a cherished part of your collection. Let your TWOJEYS jewelry shine brightly, reflecting your personal style and the care you’ve dedicated to its preservation.