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Warranty

Warranty:

TwoJeys SCP works with the highest quality products, raw material providers and commits to selling products that are free from manufacturing defects. If the customer believes that the purchased item has a manufacturing defect, the customer may return it to TwoJeys SCP for further inspection. (more information below)

The following issues are not considered manufacturing defects, hence, are not covered by the product warranty:

  • Defects and damages resulting from misuse or negligence, or from accident
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  • Defects and damages caused by improper use or any defects resulting from the contact with chlorine, salt, alcohol, perfume, etc. Please see our FAQ section to learn more about Proper use and Care of items).
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  • Lost or stolen product
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  • Alterations, tampering, dismantling or unauthorized modifications.
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  • Consequences of the normal wear, tear, and aging of the jewel.
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    The purchased item is warranted against any manufacturing defect for a period of 1 year from the date of purchase. After the expiration of the warranty, TwoJeys SCP will evaluate and determine if the ítem will be repaired/switched or not.

    Other issues not listed above won´t be covered by this warranty. During the warranty period, TwoJeys SCP will replace the defective ítem without any additional cost. However, the customer will be responsible for the shipping cost.

    The warranty policy will only be effective if the purchase ticket or order number is shown.

    If the customer purchases TwoJeys SCP jewels from one of its authorized dealers, TwoJeys SCP won't be responsible for any return or exchange.

    TwoJeys SCP will not accept warranty claims for items purchased from unauthorized distributors.

    TwoJeys SCP´s website only accepts discount codes and/or promotional codes authorized by TwoJeys SCP

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