PURCHASE CONDITIONS

INTRODUCTION

These provisions regulate the purchase conditions (hereinafter, the "Conditions") of products through https://twojeys.com/es (hereinafter, "Website") owned by TwoJeys & More, S.L. (hereinafter, "TwoJeys") which is made available to internet users (hereinafter, the "User").

You can contact us through email hello@twojeys.com or by phone (+34) 652913434.

PURCHASE PROCESS

The User, to purchase one or several products through the Website, must add these to the shopping cart. This is done by browsing through the different product categories available on the Website and selecting the desired products. Once selected, the User must click on the "Add to cart" button.

From the shopping cart, the User can review the selected products. Here quantities can be modified, products can be removed or discount codes can be applied, if available.

To proceed with payment for the selected products, the User must choose the "Go to Checkout" option and subsequently provide the requested delivery information. This data includes name, address, city, postal code and telephone number. It is important to ensure that all information is correct to avoid problems with delivery.

Additionally, the User has the option to make express payment, which allows for a faster and simpler payment process. This option is available for Users who use payment methods such as Apple Pay, Google Pay and PayPal, where payment and shipping data are already saved, thus facilitating a more agile purchase without the need to enter data manually.

TwoJeys reserves the right to modify payment methods and/or the payment gateway following modification of these Conditions.

PRICES

The prices of the products are those indicated on the Website at any given time, which are expressed in € (euro) currency and include Value Added Tax (hereinafter, the "Price"). TwoJeys reserves the right to modify said prices, but these changes will not affect existing orders that have been confirmed, that are being processed at the time of the price change, or orders already selected in the User's cart.

SHIPPING COSTS

The products offered are distributed to Users from any country. The purchase is subject to payment of shipping costs, borne by the User. Shipping costs will depend on the destination and the total amount of the order; these costs will be detailed throughout the purchase process and you can review how much they amount to before completing the purchase.

All shipping cost amounts are shown with VAT included.

SHIPPING CONDITIONS

TwoJeys manages and carries out the shipment of orders through third-party providers. Specifically, once the User has purchased the products through the Website, orders will be shipped through transport service providers that, in each case, TwoJeys considers most suitable.

TwoJeys will not be responsible for delays or damage caused to products by causes beyond its will or outside its control, and specifically by causes attributable to the transport providers of the products. TwoJeys is not responsible for inaccuracies in delivery data provided by the User, and the User must assume additional costs when an error or inaccuracy implies the need for a new shipment or any action that involves additional cost.

ORDER NONCONFORMITY

Any order may be rejected or cancelled by TwoJeys when there is a manifest error in the price or product information, or when billing, payment and/or delivery data are insufficient or inaccurate.

Orders may also be cancelled if there are well-founded suspicions that they have been made using stolen payment card information, if they appear to be related to fraud or if they are linked to a previous payment dispute.

ORDER CONFIRMATION

All orders placed by the User through the Website are subject to prior confirmation by TwoJeys, and may be rejected totally or partially by TwoJeys, among other reasons, due to lack of product stock, geographical limitations of the delivery location indicated by the User on the Website or due to some incident related to the payment method.

Once payment is made, TwoJeys will confirm receipt of the order via email to the User, indicating the details of their order. Any circumstance whereby TwoJeys cannot confirm the User's order will be notified through the Website or by email communication.

RIGHT OF WITHDRAWAL

In compliance with Law 3/2014, of March 27, which modifies the Consolidated Text of the General Law for the Defense of Consumers and Users, TwoJeys informs that the User has the possibility to withdraw from the purchase without need for justification within a maximum period of fourteen (14) natural days from receipt of the order.

To exercise the right of withdrawal, the User must communicate to TwoJeys their decision to withdraw from the contract, through any type of communication of said decision that allows verifying its content and receipt by TwoJeys, sending it to the email address: hello@twojeys.com

EXCHANGES AND RETURNS

All products purchased through the Website may be subject to exchange or return according to what is established in this clause and in the link https://twojeys.com/es/pages/returns-exchanges. The User may request a size or product exchange free of charge once, within 30 natural days following receipt of the order. From the second exchange onwards, TwoJeys may apply corresponding shipping costs.

For the exchange or return to be accepted, products must be in their original state, without signs of use, damage, stains, odors or any other alteration that prevents their resale as new, and include the original packaging, labels and corresponding accessories.

Products purchased with a discount may only be exchanged for other variants of the same item, products of equivalent value or for a Gift Card for the amount actually paid.

The exchange or return procedure must be initiated through the form enabled on the Website, after which the User will receive a shipping label to proceed with the package return. Once the process is initiated, the User will have 5 natural days to deliver the package to the corresponding collection point or to an authorized store. Purchases made in specific establishments such as La Roca Village or El Corte Inglés must be returned exclusively at said points of sale.

In case of defective products purchased in external retail stores (such as Selfridges, FootDistrict, WOW Concept, BSTN or Revolve), the User must contact directly with the establishment where the purchase was made, without TwoJeys assuming responsibility for such operations.

The complete detail of the procedure and conditions applicable to exchanges and returns is available at the following link: https://twojeys.com/es/pages/returns-exchanges

LEGAL WARRANTY

The legal warranty applicable to products will conform to the characteristics and description found on the Website. TwoJeys does not offer any warranty superior to that specified on the Website; in any case, the User has the right to receive products that are of satisfactory quality and that comply with their description.

If the products received by the User do not conform to the minimum quality and description characteristics established on the Website, the User may notify such circumstance to TwoJeys through the contact means specified in these Conditions.

In these cases, TwoJeys may request from the User a photograph, video or other similar elements of the product that show the problem or nonconformity appreciable at first sight and, unless there are reasonable grounds to consider that the problem was caused after delivery, the User will be provided again with the same product in adequate conditions.

COMMUNICATIONS

TwoJeys may communicate with the User through email and/or telephone calls whenever the User has given their consent when legally required. These communications may be sent or initiated by TwoJeys or by any of its service providers, including carriers, when necessary for User authentication, communications to confirm, process and notify the User about order status, provide a receipt or invoice, notify other purchase suggestions for certain products or for any other service related to Website use and product purchase.

To stop receiving notifications, the User may manage their consents and preferences by directing a request to TwoJeys to its telephone number and/or email address. The User accepts that TwoJeys will send a message to confirm that the request to unsubscribe from commercial communications has been received and attended to.

The User acknowledges and accepts that telephone calls between the User and staff in charge of TwoJeys may be recorded and/or monitored to ensure quality, security, legal responsibilities or other commercial purposes.

DATA PROTECTION

Personal data collected on the Website related to User navigation, as well as communications or requests they direct via online forms, will be processed by TwoJeys, as data controller, in accordance with applicable regulations at any time and guaranteeing their confidentiality, as established in the Privacy Policy and Cookie Policy.

MODIFICATIONS TO PURCHASE CONDITIONS

TwoJeys reserves the right to modify or update the Conditions at any time. In any case, periodic consultation of these is recommended as they may be modified.

COMPLAINTS

The User can file a complaint by contacting TwoJeys through email hello@twojeys.com, telephone number 652913434, or any other contact means enabled on the Website or in the Legal Notice.

Notwithstanding the above, the European Commission offers a free access platform for online extrajudicial conflict resolution (http://ec.europa.eu/consumers/odr/) to which parties may voluntarily submit through the intervention of the Conflict Resolution Body, which acts as an impartial intermediary between both parties.

Link to the electronic complaint form: https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase

Link to the dispute resolution body search tool: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2

APPLICABLE LEGISLATION, COMPETENT JURISDICTION AND NOTIFICATIONS

These Conditions are governed and interpreted in accordance with the Laws of Spain. For any claim, the Courts and Tribunals of the consumer's domicile will be competent.

All notifications, requirements, petitions and other communications that the User wishes to make to TwoJeys must be made in writing and will be understood to have been correctly made when they have been received at the following address hello@twojeys.com

Last update: September 2025