TERMS AND CODITIONS
We are committed to preparing all orders received by 10 am (CET) on the next day.
Important note *: Due to the saturation of courier companies during the Black Friday, Cyber Monday and Christmas season, some shipments may experience a slight delay in delivery. If your order has not been delivered in a reasonable time, please contact us.
We ship worldwide. Below you will find the details of the costs and shipping types corresponding to each country.
In case you want to make a change in the delivery address once the order has been sent, you must contact us as soon as possible. Changing the shipping address will incur an additional cost depending on the destination.
For all shipments to Spain, the courier company responsible for the delivery and transport of all our orders is TIPSA.
For international orders, the courier company responsible for the delivery and transport of all our orders is UPS.
Shipments to post office boxes will not be possible.
When we have sent your order, you will receive an email with a link to track it. In case of absence, the messenger will contact you to arrange a time that best suits your preferences.
SPAIN (PENINSULA)
Purchases over 65€ - Free Shipping
Purchases less than 65€ - from 3.95€
Delivery term:
Once the order is prepared, the shipping time is 2 / 3 business days.
BALEARICS
Purchases over 100€ - FREE SHIPPING
Purchases less than 100€ - from 7.95€
Delivery term:
Once the order is prepared, the shipping time is 4 / 5 business days. For shipments to the Balearic Islands, the process may take up to an additional 24 hours :(
CANARIAS & PORTUGAL
Purchases over 100€ - FREE SHIPPING
Purchases less than 100€ - from 8€
Delivery term:
Once the order is prepared, the shipping time is 4 / 5 business days. For shipments to the Balearic Islands, the process may take up to an additional 24 hours.
EUROPEAN UNION
Purchases over 100€ - FREE SHIPPING
Purchases less than 100€ - from 5.95€
Delivery term:
Once the order is prepared, the shipping time is 4 / 5 business days.
USA & CANADA
Purchases over 100€ - FREE SHIPPING
Purchases less than 100€ - from 12.95€
Delivery term:
Once the order is prepared, time is 5-11 business days depending on the destination.
NO EUROPEAN UNION
From 12.95€
Delivery term:
Outside the EU the shipping time is 5-11 business days depending on the destination.Sometimes, shipments to countries outside the EU may carry additional fees and taxes, in this case, it will be in charge of the buyer. We will take the steps and prepare the necessary documentation for the corresponding customs management.
TwoJeys aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a Gift Card.
To make a return, the following conditions must be met:
• Returns must be made within 14 business days of delivery.
• The returned item(s) must be unworn and complete.
• Customers will not be refunded for initial shipping costs.
Once items are received and inspected, a refund will be issued for the returned items. If an exchange is being made, the customer will be required to purchase the desired item using store credit. We are not responsible for risk of loss or damage during return shipment.
Please contact us at CONTACT US :) for further assistance with a return or exchange.
All our items are guaranteed for 1 year from the date of delivery of the order. The guarantee will only apply in those cases in which there is a manufacturing defect, and the damage has not been caused by misuse.
We will study in detail if, in each case, the damage has been caused by a misuse of the parts. To keep your jewelry in perfect condition, visit our Jewelry Care Guide.
Contact us :)
To request the execution of the guarantee, contact us and our Customer Service Team will give you further instructions.
Email: hello@twojeys.com
This Legal Notice regulates the general conditions of access and use of the website accessible through www.twojeys.com (henceforth, the website), which TWOJEYS & MORE, S.L. makes available to internet users.
The use of the website implies the complete acceptance without reservations of each and every resolution included in this Legal Notice.
Therefore, the user must read the current legal notice carefully every time the website is accessed, as the terms of use are subject to modifications on the judgement of the website’s owner, or due to legal, judicial criterion or business practice changes.
1. OWNERSHIP OF THE WEBSITE.
Holder’s name: TWOJEYS & MORE, S.L.
Place of business: Carrer Perill, núm 43 08012 Barcelona.
VAT: B67442368
Email: hello@twojeys.com
2. SUBJECT.
The website allows its users access to information and services offered by TWOJEYS & MORE, S.L. to those people and organisations interested in them.
3. ACCESS TO AND USE OF THE WEBSITE.
3.1. The access and use of this website is free for its users.
3.2. User registration. The access and use of the website do not demand prior subscription or registration of its users.
4. CONTENT OF THE WEBSITE.
The language used by the owner is Spanish. TWOJEYS & MORE, S.L. isn’t responsible for the lack of comprehension or understanding of the language by the user, nor its consequences.
TWOJEYS & MORE, S.L. is allowed to modify the contents without notice, just as eliminate or changed them within the website, as well as its access, freely and without justification, not being responsible for the consequences that may cause to the users.
The use of the website content to advertise, hire or spread advertising, or own information or of third parties without the authorisation of TWOJEYS & MORE, S.L. , or forward advertising of information, through the services or information available to the users, regardless its use being free or not.
Links and hyperlinks added by third parties in their websites, addressing the website, will redirect to the website, not being able to demonstrate, directly or indirectly, false, inaccurate or confuse indications, nor engaging disloyal or illicit actions against TWOJEYS & MORE, S.L.
5. LIMITATION OF LIABILITY.
Both the access to the website as well as the non-consent use that may be undertaken from the information in such website is responsibility of the person doing it. TWOJEYS & MORE, S.L. that may result from this access or use of information.
Twojeys SCP. shall not be held responsible for any security error, that may be produced nor the harm caused to the IT system of the user (hardware and software), or to any folders or documents in such computer, as a consequence of:
Presence of a virus in the user’s computer used to access the services and content of the website.
Browser malfunction.
and/or outdated versions of it.
TWOJEYS & MORE, S.L. will not be held responsible from the liability and speed of hyperlinks added in the website to direct to others. TWOJEYS & MORE, S.L. held responsible from the contents or services to which the user may access through these links, nor the functioning of these websites.
TWOJEYS & MORE, S.L. will not be held responsible from the virus or other computer programs that damage or may damage the users’ computer systems or equipment when accessing the website or other websites that may have been accessed from links in this website.
6. USE OF “COOKIES”.
The website uses cookies, our Cookies Policy, which respects confidentiality and privacy, is available for consultation.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY.
All rights on industrial and intellectual property of the website, as well as all content in it, are property of TWOJEYS & MORE, S.L. Any use of the website or its content must be exclusively for particular purposes.
It is exclusively reserved for TWOJEYS & MORE, S.L., any other use involving copying, reproduction, distribution, transformation, public communication or any other similar action, of part or the whole of the content of the website, and thus no user will be allowed to carry out these actions without prior written authorisation from TWOJEYS & MORE, S.L.
8. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION.
This Legal Notice will be interpreted and governed in accordance with the laws of Spain. TWOJEYS & MORE, S.L. and the users, are to expressly forego any other forum which may correspond to them, are subject themselves to the Tribunals
and Courts of the user physical address for any controversy lead from the access or use of the website. In case the user’s physical address is outside Spain, TWOJEYS & MORE, S.L. and the user, submit, expressly foregoing any other forum, to the Tribunals and Courts of the offices in Barcelona.
We accept the following payment methods: Credit card, PayPal, Crypto & Splitit.
We accept the following credit cards: Visa, Visa Electron, MasterCard, American Express and other international credit cards.
What is our jewelry made of?
- All our silver chains are made of 925 sterling silver.
- Our silver plated products are made of brass with a 12 microns of silver bath, guaranteeing the best quality.
- Our gold products are made of brass plated in 18/23k gold of the highest quality.
How to store our jewelry?- To prevent our jewelry from being damaged or scratched over time, we recommend storing it in a TJ box or in a cotton bag to ensure its longevity. Our TJ boxes are made to keep the jewelry perfect.- We recommend you to take your jewelry off before doing any sports or sleeping to avoid any possible damage.
How to clean our jewelry?
- To clean our jewelry, we recommend using our TJ jewel cleaner :) and rubbing on the jewelry, so it regains the initial shine that can be lost when in contact with the PH of the skin.
Can you shower or swim with our products?
- Our pure silver products can be used under water without any problems.- Products bathed in gold or silver can get wet, but we do not recommend bathing them daily as they can get damaged over time when they come in contact with soap or water itself.- We do not recommend bathing in the sea with our products as salt deteriorates any type of jewelry.
* Jewelry bathing is not guaranteed to last forever, depending on the amount of chemicals that the jewelry has been exposed, the pH of the skin and the sweat they each give off.
