TWOJEYS ALL STAR - Loyalty Program Terms and Conditions
The Twojeys All Star loyalty program (the "Loyalty Program" or "Program") is offered at the sole discretion of TWOJEYS & MORE, S.L., with registered office at Calle de Roger 65, planta 2, 08028 Barcelona, Spain, holder of Tax ID (CIF) B67442368 ("TwoJeys," "we"), to customers who make purchases through the website (https://www.twojeys.com) and/or at participating physical stores.
The Program is available in every country where TwoJeys sells its products via the website, as well as at TwoJeys' own physical stores, with the exception of the outlet located at La Roca Village, which does not participate in the Program.
Under the Loyalty Program, TwoJeys will offer benefits and rewards in accordance with this document ("Terms and Conditions"), which constitute the agreement between the customer ("Member") and TwoJeys regarding the Program from the moment of acceptance.
Membership in the Loyalty Program is limited to individuals over eighteen (18) years of age acting as end consumers, with one account per customer. Membership is not available to companies, corporations, charities, associations, or any other legal entity (unless approved in advance in writing by TwoJeys), and TwoJeys staff are expressly excluded.
To join the Loyalty Program, Members must have a customer account, which can be created via the TwoJeys website or in physical stores. Enrollment in the Program is voluntary and free, and requires express acceptance of these Terms and Conditions by checking the corresponding box. By joining the Program, the Member declares having read, understood, and agreed to be bound by these Terms and Conditions.
These Terms and Conditions do not in any way alter the terms of any other agreement the Member may have with TwoJeys, including those relating to the purchase of products or services. Members must provide accurate and complete information when creating their account and must promptly report any change to their details (name, address, phone, email) by updating their account or contacting customer service.
Program membership is personal and non-transferable; it may not be lent, assigned, or sold, nor used for purposes other than those defined in these Terms and Conditions. TwoJeys reserves the right to suspend or cancel membership, and to deny the use of accumulated points, in the event of a breach of these Terms, abusive use, and/or fraudulent activity related to the Program.
1. Tier structure
The Twojeys All Star Program organizes Members into five levels or "Tiers," determined by points accumulated over the previous 12 months (not by the points balance available at any given time).
The point thresholds for each Tier, and the benefits associated with each, are permanently published and accessible on the Program page of the TwoJeys website and in the customer account area, and form an integral part of these Terms and Conditions. Members may consult them at any time, before and after enrollment. Any change to the thresholds or benefits will follow the procedure set out in Section 8.
New Members are automatically placed in the Rookie Tier. A Member's Tier updates automatically upon reaching the corresponding point threshold; the benefits of the new Tier activate once the points balance is updated, which occurs 14 days after the purchase that triggers the upgrade (fraud-prevention period).
A Member will never be retroactively downgraded in Tier; the Tier is recalculated continuously based on points earned in the previous 12 months, so a drop in purchase activity may result in moving to a lower Tier at the next review, without affecting points already redeemed.
1.1 Initial Tier assignment at launch
The Twojeys All Star Program launches in July 2026. At launch, each customer will be placed in the Tier corresponding to the amount of their purchases made between January 1 and June 30, 2026 (inclusive), applying the point thresholds per Tier published on the Program page.
This initial assignment determines only the customer's starting Tier and its associated benefits; it does not result in points being credited for those purchases. Each Member's points balance will start at zero at Program launch, and points will only be generated by purchases and activities carried out from that date onward, in accordance with these Terms and Conditions.
2. How points are earned
2.1 Points per purchase
Members earn points on eligible purchases ("Eligible Purchase") made through the TwoJeys website or in physical stores, provided they are made using the customer account associated with the Program.
As a general rule, 5 points are awarded per €1 spent, calculated on the order subtotal (before taxes and shipping, and after discounts).
Points generated by a purchase are calculated immediately but do not become effective or redeemable until 14 days after the purchase.
2.2 Double Point Events
From time to time, TwoJeys may run double-points campaigns ("Double Point Events"), exclusive to Members in the MVP, All Star, and Hall of Fame Tiers, awarding 10 points per €1 spent instead of 5. These campaigns will be announced in advance by email and/or other Program channels.
2.3 Other ways to earn points
TwoJeys may also reward Members with points for certain activities, including, by way of example:
- Creating a customer account: 250 points (one-time)
- Newsletter subscription: 100 points (one-time)
- SMS subscription: 100 points (one-time)
- Following the brand on Instagram: 10 points (one-time)
- Following the brand on TikTok: 10 points (one-time)
- Birthday: 500 points per year (1,000 points for Hall of Fame Tier)
TwoJeys reserves the right to add, modify, or unilaterally remove, without prior notice, the activities that earn points, as well as the number of points awarded for each, notifying Members with reasonable advance notice through Program channels. Changes will never affect points already earned before they take effect.
2.4 In-store purchases
Any customer who makes a purchase at a participating physical store and provides their email may use it in-store the same way as online. Purchases made at the La Roca Village outlet do not participate in the Program and do not generate points, and rewards cannot be redeemed at that store.
3. Points information
Members can check their points balance by logging into their customer account on the TwoJeys website. Members agree that TwoJeys may send them Program-related information (promotions, offers, private sales, and other commercial updates of interest), as well as updates on their Tier or points balance, via email, SMS, or other channels. Members may opt out of these commercial communications at any time, easily and free of charge, via the unsubscribe link in each communication or by managing their preferences in their customer account, without affecting their participation in the Program.
For any claim regarding their points balance, the Member should contact customer service with the email associated with their account and the relevant order number.
3.1 Points expiration
Accumulated points expire 12 months after their date of earning. Each batch of points earned expires independently based on its own earning date. Once that period has elapsed without redemption, expired points are automatically removed from the Member's balance, regardless of the account's creation date or of other points the Member may hold with different earning dates. TwoJeys will notify the Member fourteen (14) calendar days before their points expire, via the Program's communication channels associated with their account, so they can redeem them before expiration.
3.2 Cancelled points
Points are automatically cancelled and deducted from the Member's balance when the order that generated them is cancelled or returned. In the case of a partial return of an order, points awarded will be reduced proportionally to the amount returned.
If a Member requests a return on a product purchased using a discount obtained by redeeming points, the points redeemed for that discount will not be refunded to their balance.
The same applies when the return results from the exercise of the legal right of withdrawal, and the deduction of points corresponding to the returned order does not constitute any penalty for exercising that right.
4. Redeeming rewards
Members can redeem their points for rewards offered by TwoJeys through their customer account. Points redeemed for a reward are non-refundable once used. As a general rule, points are redeemed at a rate of one hundred (100) points per one euro (€1) of reward value. For example, a €5 discount voucher equals 500 points, and a €50 reward equals 5,000 points.
Available rewards consist of discount vouchers and a catalog of exclusive products, reserved for Program Members and not available for ordinary purchase. The current rewards catalog, with the points required for each reward, can be consulted in the Member's customer account; redeeming each reward requires a sufficient effective points balance.
Discount vouchers apply to ordinary purchases from TwoJeys' regular catalog, with the Member paying any remaining balance through the usual payment methods. Exclusive Program products can only be obtained through the full redemption of points, with no monetary payment, and are not available for ordinary purchase.
Exclusive Program products obtained through the full redemption of points, with no monetary payment, are not eligible for exchange or voluntary return, given their nature and their exclusivity to Members.
This is without prejudice to the Member's rights regarding legal warranty for lack of conformity under applicable consumer law. If the exclusive product delivered is defective or non-conforming, the Member may request a replacement unit, and where this is not possible due to unavailability, the points redeemed will be reinstated to their balance.
If a Member requests a refund for an item purchased with points, the points will only be reinstated to their balance if the refund is complete. Purchases in which the Member benefits from a discount obtained by redeeming points will continue to generate points under the same conditions set out in these Terms and Conditions.
In physical stores, only discount-voucher rewards may be redeemed; any other reward must be claimed through the Member's profile. For physical rewards (merchandise or other items), only one unit may be redeemed per purchase and per Member.
TwoJeys reserves the right to cancel orders in the event of misuse of these rewards, as well as to modify, limit, or remove at any time and at its sole discretion the rewards catalog, the ways of earning points, the thresholds for each Tier, and how Eligible Purchases are assessed, following the modification procedure set out in Section 8.
Neither accounts nor points, benefits, or rewards may be transferred, shared, or combined between Members. Only the Member who pays for a purchase may accumulate points, benefits, and rewards from that purchase. Points, benefits, and rewards have no monetary value, are non-transferable, and the Member holds no ownership rights over them.
5. Returns and misuse
TwoJeys may set a return-rate threshold above which an account may be reviewed, restricted, or excluded from the Program, in order to protect the Program against fraudulent or abusive use, without affecting customers who make returns within reasonable use.
TwoJeys will monitor, among other things, the existence of multiple accounts linked to the same Member and possible abuse of the returns process, and may apply email verification, a purchase-verification period, and manual review of activity generating an unusually high volume of points.
6. Program communications
TwoJeys will inform Members of matters relating to the Program (enrollment, Tier updates, points balance and expiration, available rewards, and changes to these Terms and Conditions) by email and, where applicable, via notices in the website's customer account area. It is the Member's responsibility to keep their contact details up to date. TwoJeys will use, among others, the following channels and automated messages to inform Members. These communications will be sent to the email address and/or other contact channels associated with the Member's account.
7. Privacy Policy
The processing of Members' personal data under the Program is governed by TwoJeys' Privacy Policy, available at this link
8. Duration and modification of the Program
TwoJeys reserves the right to modify or suspend the Loyalty Program at any time. Non-substantial changes to these Terms and Conditions will be published on the TwoJeys website, where the most up-to-date version will always be available. In the case of substantial changes (including those affecting how points are earned, their redemption value, their expiration, Tier thresholds, or the rewards catalog), TwoJeys will notify Members at least thirty (30) calendar days before they take effect. If a Member does not agree with the change, they may leave the Program before it takes effect.
In the event of suspension or termination of the Program, TwoJeys undertakes to notify Members by email at least thirty (30) calendar days in advance, with no obligation to justify the decision and without this giving rise to any right to compensation for the Member.
TwoJeys reserves the right to exclude any Member or terminate their participation in the Program, following reasoned notice, and to audit Members' accounts at any time and at its sole discretion. Any well-founded suspicion of Program abuse, breach of these Terms, illegal activity, fraud, or conduct contrary to TwoJeys' interests may result in revocation of membership and loss of accumulated points, benefits, and Tier.
A Member wishing to leave the Program may request this by contacting customer service; leaving the Program will result in the loss of all accumulated points, benefits, and Tier.
9. Liability
The Member is solely responsible for the use of the benefits and rewards associated with the Program, and TwoJeys is released from any liability in this regard. In the event of a discrepancy over the accumulated balance, the information recorded in TwoJeys' database will prevail. The Member may file a claim via hello@twojeys.com, which TwoJeys will review taking into account the information recorded in its systems and any documentation provided by the Member (including proof of purchase), providing a reasoned response.
TwoJeys will not be liable for rewards, benefits, or points lost or redeemed as a result of fraudulent activity by the Member or third parties, nor for Program interruptions, technical failures, data loss, or any circumstance beyond its reasonable control. If a Member is not satisfied with the Program, their sole remedy is to leave it, without prejudice to the rights the Member holds as a consumer under applicable law.
10. Contact
For any inquiry related to the Loyalty Program, Members may contact TwoJeys customer service via hello@twojeys.com or by mail to TWOJEYS & MORE, S.L., Calle de Roger 65, planta 2, 08028 Barcelona, Spain.
11. Governing law and jurisdiction
These Terms and Conditions will be interpreted in accordance with Spanish law, without prejudice to any mandatory consumer-protection rules applicable in the Member's country of habitual residence. For the resolution of any dispute arising from these Terms or the Loyalty Program, the parties submit to the Courts and Tribunals of Barcelona, without prejudice to the rights the Member holds as a consumer under the law applicable in their place of residence.
Last updated: 09/07/2026