GENERAL DETAILS
Shipping to Spain and Portugal
- Approximate delivery times: 2 to 4 business days.
- Orders under €100: €3.90 shipping.
Shipments to the Balearic Islands and Canary Islands
- Approximate delivery times: 6 to 8 business days.
- Orders under €100: €6.90 shipping.
- You must provide your ID number during checkout.
- Orders over €150 may be subject to taxes or duties.
International shipping
- Europe: 5 to 7 business days.
- Rest of the world: 7 to 10 business days.
CUSTOM COSTS
Orders shipped outside the European Union may be subject to additional taxes, duties, or fees according to local legislation. Two Jeys is responsible for shipping, but local customs charges are the responsibility of the recipient.
Important customs information
- Mexico: limit of 10 items per order. Orders exceeding this number cannot be delivered.
- We do not ship to the following countries: Belarus, Guatemala, India, Indonesia, Kazakhstan, Kuwait, Lebanon, Mauritius, Moldova, Nigeria, New Zealand, French Polynesia, Serbia, Ukraine, Israel, Afghanistan, Algeria, Syria, Yemen, Cuba, Iran, Libya, North Korea.
- For Mexico and the US: the recipient's ID number must be included to avoid delays or customs issues.
DELAYS, CANCELLATIONS, AND SPECIAL CONDITIONS
- During collection drops, Black Friday, and Christmas, high demand concentrated in a few days may cause shipping delays.
- Two Jeys is not responsible for delivery errors when the address provided at checkout is incorrect or incomplete.
- Two Jeys is not responsible for cancellations that cannot be processed in time due to rapid order preparation.
- All transit times are approximate and may vary, especially during periods of high demand. They should not be interpreted as exact delivery dates.
- All orders are shipped from Spain.
- Two Jeys always strives to offer the best possible international shipping service, but in exceptional cases beyond our control, an order may be canceled. In such cases, the customer will be notified within 24 business hours and a refund will be issued using the same payment method.
TRACKING AND CONTACT
You can track your order using the tracking number you will receive in your email.
If you have any questions about shipping or customs, please write to us at hello@twojeys.com, indicating your name and order number.
WHERE DO WE SHIP?
Following, the list of countries in which we are providing our items. Shipping costs are calculated automatically according to the destination during the purchase process.
Andorra
Standard shipping €10.90
Free shipping on orders over €100
Delivery: 48h–72h
Australia
Standard shipping 26.50A$
Free shipping on orders over 150A$
Delivery: 72h–96h
Austria
Standard shipping €9.90
Free shipping on orders over €140
Delivery: 48h–72h
Belgium
Standard shipping €5.90
Free shipping on orders over €130
Delivery: 48h–72h
Bulgaria
Standard shipping €15.90
Free shipping on orders over €190
Delivery: 48h–72h
Canada
Standard shipping CA$22.50
Free shipping on orders over CA$150
Delivery: 48h–72h
Czech Republic
Standard shipping 610 CZK
Free shipping on orders over 3.200 CZK
Delivery: 48h–72h
Chile
Standard shipping €15.90
Free shipping on orders over €180
Delivery: 10–12 days
China
Standard shipping 200 CNY
Free shipping on orders over 1200CNY
Delivery: 48h-72h
Cyprus
Standard shipping €10.90
Free shipping on orders over €190
Delivery: 48h–72h
Croatia
Standard shipping €15.90
Free shipping on orders over €130
Delivery: 48h–72h
Denmark
Standard shipping €9.90
Free shipping on orders over €150
Delivery: 48h–72h
Estonia
Standard shipping €10.90
Free shipping on orders over €180
Delivery: 48h–72h
Finland
Standard shipping €9.90
Free shipping on orders over €130
Delivery: 48h–72h
Francia
Standard shipping €6.90
Free shipping on orders over €130
Delivery: 48h–72h
Georgia
Standard shipping 78 GEL
Free shipping on orders over 410 GEL
Delivery: 48h–72h
Germany
Standard shipping €5.90
Free shipping on orders over €130
Delivery: 48h–72h
Greece
Standard shipping €10.90
Free shipping on orders over €130
Delivery: 48h–72h
Hong Kong
Standard shipping 230 HKD
Free shipping on orders over 1.400 HKD
Delivery: 48h–72h
Hungary
Standard shipping €9.90
Free shipping on orders over €130
Delivery: 48h–72h
Iceland
Standard shipping 3.600 ISK
Free shipping on orders over 19.000 ISK
Delivery: 48h–72h
Ireland
Standard shipping €9.90
Free shipping on orders over €140
Delivery: 48h–72h
Italy
Standard shipping €3.90
Free shipping on orders over €110
Delivery: 48h–72h
Japan
Standard shipping 4.600 JPY
Free shipping on orders over 27.000 JPY
Delivery: 48h–72h
Latvia
Standard shipping €10.90
Free shipping on orders over €200
Delivery: 48h–72h
Lithuania
Standard shipping €10.90
Free shipping on orders over €180
Delivery: 48h–72h
Luxembourg
Standard shipping €9.90
Free shipping on orders over €140
Delivery: 48h–72h
Malta
Standard shipping €10.90
Free shipping on orders over €150
Delivery: 48h–72h
Mexico
Standard shipping MX$9.90
Free shipping on orders over MX$160
Delivery: 4–6 days
Munich
Standard shipping €25
Free shipping on orders over €130
Delivery: 48h–72h
Netherlands
Standard shipping €6.90
Free shipping on orders over €120
Delivery: 48h–72h
New Zeland
Standard shipping 49 NZD
Free shipping on orders over 290 NZD
Delivery: 3–4 days
Norway
Standard shipping 280 NOK
Free shipping on orders over 1.500 NOK
Delivery: 48h–72h
Poland
Standard shipping €3.90
Free shipping on orders over €120
Delivery: 48h–72h
Portugal
Standard shipping €3.90
Free shipping on orders over €110
Delivery: 48h–72h
Qatar
Standard shipping 110 QAR
Free shipping on orders over 650 QAR
Delivery: 48h–72h
Romania
Standard shipping €15.90
Free shipping on orders over €160
Delivery: 48h–72h
Slovakia
Standard shipping €10.90
Free shipping on orders over €110
Delivery: 48h–72h
Slovenia
Standard shipping €10.90
Free shipping on orders over €110
Delivery: 48h–72h
South Africa
Standard shipping €25
Delivery: 6–8 days
South Korea
Standard shipping 43.000 KRW
Free shipping on orders over 250.000 KRW
Delivery: 48h–72h
Spain
Standard shipping €3.90
Free shipping on orders over €100
Delivery: 24h–48h
Balearic Islands
Standard shipping €3.90
Free shipping on orders over €100
Delivery: 48h–72h
Canary Islands
Standard shipping €3.90
Free shipping on orders over €100
Delivery: 72h–96h
Sweden
Standard shipping €9.90
Free shipping on orders over €140
Delivery: 48h–72h
Switzerland
Standard shipping €15.90
Free shipping on orders over €160
Delivery: 48h–72h
Taiwan
Standard shipping 920 TWD
Free shipping on orders over 5.600 TWD
Delivery: 48h–72h
United Arab Emirates
Standard shipping 110 AED
Free shipping on orders over 650 AED
Delivery: 48h–72h
United Kingdom
Standard shipping £8.30
Free shipping on orders over £120
Delivery: 48h–72h
United States
Standard shipping $10
Free shipping on orders over $170
Delivery: 48h–72h
Rest of the World
Standard shipping €25