Shipping & Returns

IMPORTANT UPDATES TO THE SERVICE

Our priority is your safety and that of our workers. We have defined a very strict protocol and taken all security measures by following with the WHO recommendations.

This allows us to remain fully operational online and send your orders safely.

If you want to place your order, you can do it normally.

Depending on the averages of our shipping partners, the delivery may take longer than normal.

You can track the status of your order at any time

Thank you for your understanding and for the trust placed in us. Stay safe, stay strong, we got you!

RETURNS / EXCHANGES

For returns & exchanges, please contact our customer support at hello@twojeys.com

The costs for returns / exchanges will be charged by the customer.

SHIPPING INFORMATION

We are committed to preparing all orders received by 12 pm (CET) on the same day from Monday to Friday. 

Important note *: Due to the saturation of courier companies during the Black Friday, Cyber Monday and Christmas season, some shipments may experience a slight delay in delivery. If your order has not been delivered in a reasonable time, please contact us.

We ship worldwide. Below you will find the details of the costs and shipping types corresponding to each country.

In case you want to make a change in the delivery address once the order has been sent, you must contact us as soon as possible. Changing the shipping address will incur an additional cost depending on the destination.

For all shipments to Spain, the courier company responsible for the delivery and transport of all our orders is TIPSA.

For international orders, the courier company responsible for the delivery and transport of all our orders and DHL.

Shipments to post office boxes will not be possible.

When we have sent your order, you will receive an email with a link to track it. In case of absence, the messenger will contact you to arrange a time that best suits your preferences.

SPAIN (PENINSULA) 

• Express: Once the order is prepared, the shipping time is 24 hours / 48 business hours.

• Express: Once the order is prepared, the shipping time is 24h / 48h business hours. For shipments to the Balearic Islands, the process may take up to an additional 24 hours.

• Express: Once the order is prepared, the shipping time is 48 / 72 business hours.
• Standard: Once the order is prepared, the shipping time is 4 / 5 labor days.

• Standard: Outside the EU the shipping time is 5-11 business days depending on the destination.

Sometimes, shipments to countries outside the EU may carry additional fees and taxes, in this case, it will be in charge of the buyer. We will take the steps and prepare the necessary documentation for the corresponding customs management.